Cancel a paid plan (downgrade)
On the account page, the owner clicks Cancel subscription, leaves feedback, and confirms in the payment provider flow. Cancellation is scheduled for the end of the period already paid.
Until that date arrives, the plan remains in effect. After that, the account is no longer charged.
💡 Only the account owner can cancel. If cancellation is already scheduled, the link disappears — the status shows the date.
Where to find it
Account and subscription screen, where you change the plan
Profile menu → Account and Subscription. At the bottom, Cancel subscription.
How to cancel
- Open Account and Subscription.
- Click Cancel subscription. The window asks for a reason (short trial, price, switching tools, etc.) and, in many cases, a detail. This helps the product; it does not replace cancellation with the payment provider.
- Click Continue with subscription cancellation.
- Confirm in the payment provider flow.
Back on the account, the status becomes Cancellation scheduled for [date]. Until then, licenses and paid-plan features remain available.
Renew after requesting cancellation
If you change your mind before the date, use Renew on the status line (opens the payment provider portal).
Free plan
In the comparison, Use Free plan only appears when there is no active paid subscription. With a paid plan on, Free shows as unavailable — the path is to cancel the paid plan and, at the end of the period, continue on Free if that makes sense.
Free has a lower cap on people and projects. What exceeds the limit needs to be archived so the account fits.